SHIPPING INFO

How long does it take for my monogrammed order to be completed?

All customised orders are sent out of our Sydney based warehouse every Monday, Wednesday and Friday. Please allow 2 working days for your order to be monogrammed. Non monogrammed Orders are shipped the following business day from our Sydney Warehouse. 

 

Pre-order Shipping

If you order more than one item, and any one of those items is pre order, all items will be shipped together once the pre order item is available. If you wish to receive other items straight away that are not on pre order please place two seperate orders. 

 

Once the order has left our warehouse you can expect your stationery to be delivered by: 

Australia Post Standard Shipping: $8.00

2-5 business days* for Capital Cities/Metro Areas. Regional and Rural areas please allow up to 1-2 additional business days*

Australia Post Express Shipping: $14.95

1-3 business days* for Capital Cities/Metro Areas. Regional and Rural areas please allow up to 1-2 additional business days*

 

DESTINATION

EXPRESS   

STANDARD

WA Country

3-4 business days                             

5-8 business days                            

QLD Country

3 business days

3-5 business days

SA Country

2-4 business days

3-4 business days

Darwin City

2-3 business days  

4-6 business days

Perth Metro

1-2 business days

4-5 business days

Melbourne Metro

1 business day

2 business days

Vic Country, Sydney, Adelaide and Canberra Metro

1 business day

3 business days

NSW Country, Brisbane Metro, Tasmania

1-2 business days

4 business days

 

International:

All International Orders are shipped with DHL Express. To offer An Organised Life customers a more accurate shipping price we now charge shipping based on the weight of your order for all International shipments. Final rates are calculated according to weight and destination and are confirmed at checkout.

 

NEW ZEALAND

Delivery with 2-3 Business Days. Shipping rates start from $15.00

ASIA

Delivery with 2-4 Business Days. Shipping rates start from $25.00

USA, CANADA, MEXICO

Delivery with 2-5 Business Days. Shipping rates start from $25.00

UK & EUROPE

Delivery with 3-5 Business Days. Shipping rates start from $28.00

REST OF THE WORLD

Delivery with 3-7 Business Days. Shipping rates start from $30.00

Please note unfortunately there are some countries we are unable to deliver to due to postal restrictions.

 

COVID-19 Update

Due to the COVID-19 response please note Australia Post has also advised that in order to minimise the health risk to you and AusPost staff all parcels will no longer require a signature for delivery within Australia. You will still need to be present for the parcel to be delivered, but there will be minimal contact as the parcel will be left at the door and no signature is required.

For parcels delivered internationally via DHL, no signature will be required however you must be present in order for the parcel to be delivered. Please note DHL are experiencing an extra 1-2 working day delays on all parcels.

Sending our love to all & we will keep you updated with any changes.

 

Duties & Taxes

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. An Organised Life is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase. Especially for the UK and Europe.

 

What are orders shipped out in?

We are putting a lot of energy into our Sustainability journey and have a 5 year plan in place to move forward as a brand and continue to make small changes within the business internally and in our supply chain to be more environmentally efficient.  We are proud to let you know that we have removed 90% of all soft plastic from our packaging and by the end of 2020 we hope this will be 100%. This means your products will arrive in one of our signature AOL black boxes or envelopes. To protect it on it's journey you can also expect your online order to arrive in our signature brown paper envelope or a cardboard box. These are both recyclable. Every little bit helps.  To read more on our brand & our ethics click HERE

 

Can I track the status of my order?

Yes of course! We want to make sure you are kept in the loop from start to finish. Your tracking number can be found on your shipping email. You can click the link or copy paste the number into Aus Post Track and Trace or DHL Express.