Frequently Asked Questions including Payment, Shipping and Returns.
Can I pay by Bank Deposit?
Yes you can! To pay by direct bank deposit you'll need to email us directly at email@example.com
Can I pay using a credit card?
Yes! All prices are in Australian Dollars. We use Stripe, & PayPal as our secure payment gateway for processing credit cards. Visa, Mastercard, PayPal, Stripe, American Express are all accepted payment methods.
Please note: All prices are GST inclusive
Do you ship internationally?
We definitely do. We love seeing our products sent over to other countries. We use Express International via Australia Post for all our international orders.
How much is shipping?
Shipping varies depending on your location, postage service & products ordered.
Flat rate of $10.00 for all orders // 1-5 working days
Express International $12.00 // 3-7 working days
CHINA, HONG KONG, JAPAN
Express International $25.00 // 3-10 working days
ALL OTHER INTERNATIONAL
Express International $30.00 // 3-10 working days
When will I receive my order?
Orders take 1-2 working days to be packed and shipped from our Sydney HQ. You will receive an email confirming your order has been shipped. You can expect your order to take:
Australia: Parcel Post: 1-5 working days / Express Post: 1-2 working days
NZ & International: 3-10 working days
Please note all orders are sent via Registered Post.
If you need your item shipped fast please email firstname.lastname@example.org and we would be happy to look into this, however additional shipping charges may apply.
DUTIES AND TAXES
Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. An Organised Life is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.
Do you allow returns?
If you are not happy with your An Organised Life purchase, please email email@example.com within 7 business days of receiving your order.
Who designs the An Organised Life product?
All the An Organised Life products are designed by our founder Beck Wadworth
Where is An Organised Life Stationery produced?
Our products are made in Australia, New Zealand & China